Policies
The terms we work by
Written plainly, because a policy nobody reads protects nobody. If anything here is unclear, call us on +91 9660778738 and we'll explain it.
Last updated 1 January 2026
Privacy Policy
How WEDECOR4U Pvt Ltd collects, uses and protects the information you share with us.
- What we collect
- We collect your name, email address, phone number, city and project details when you submit an enquiry, book a consultation, register an account or place an order. For orders we additionally store a shipping address. Payment card details are never seen or stored by us — they are handled entirely by Razorpay.
- How we use it
- Your information is used to respond to your enquiry, schedule consultations, execute and track your project, process orders and send transactional email relating to those activities. We do not sell or rent personal data to third parties.
- Who we share it with
- We share the minimum necessary data with our processors: Razorpay for payments, Resend for transactional email, Amazon Web Services for image and file hosting, and our database host. Project photographs are only published on our portfolio with your explicit permission.
- Your rights
- You may request a copy of the data we hold about you, ask for corrections, or ask us to delete your account and associated records. Write to info@wedecor4u.com and we will action the request within 30 days. We retain project and invoice records for the period required by Indian tax law.
- Cookies
- We use a single essential cookie to keep you signed in. We do not use advertising or cross-site tracking cookies.
Terms of Service
The terms under which we design, supply and execute interior projects and product orders.
- Scope of work
- The scope of every project is defined by the signed Bill of Quantities (BOQ) and the approved drawing set. Work not listed in the BOQ is not included in the quoted price and will be raised as a written variation for your approval before execution.
- Payment schedule
- Projects follow the 8-stage order process: a booking amount to initiate design, 50% advance on design finalisation, 40% post production, and 10% on completion of installation and handover. Work at each stage begins once the corresponding payment is received.
- Timelines
- Indicative timelines are given on design sign-off. Delays caused by client-side changes, delayed approvals, society restrictions, unavailability of the site or force majeure events extend the completion date accordingly.
- Client responsibilities
- The client is responsible for obtaining society or building permissions, providing water and electricity at site, and ensuring safe access for material and labour during agreed working hours.
- Intellectual property
- Drawings, 3D renders and design concepts remain the intellectual property of WEDECOR4U Pvt Ltd until the project is paid in full, and may not be shared with or executed by third parties.
- Governing law
- These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of New Delhi.
Refund & Cancellation Policy
What happens if you cancel a project, or need to return a product ordered from our shop.
- Design booking amount
- The booking amount paid to initiate design covers site measurement, space planning and the first 3D drawing set. It is refundable in full if cancelled before the site measurement visit, and non-refundable once measurement and drawing work has begun.
- Project cancellation
- If a project is cancelled after the 50% advance, we deduct the cost of work already executed, material already procured or cut, and production already committed, and refund the balance. A statement of deductions is issued with the refund.
- Product orders
- Decor and furniture products purchased through our shop may be returned within 7 days of delivery if unused and in original packaging. Made-to-order and customised items cannot be returned. Damaged or incorrect items are replaced at no cost — report within 48 hours of delivery with photographs.
- Refund processing
- Approved refunds are processed to the original payment method via Razorpay within 7-10 working days. Shipping charges are refunded only where the return is due to our error.
Warranty
What we stand behind after handover, for how long, and how to raise a claim.
- Modular carcasses — 10 years
- 710-grade BWR/BWP plywood carcasses carry a 10 year warranty against delamination, borer and warping under normal domestic use.
- Hardware — 5 years
- Hinges, channels, gas springs and sliding systems supplied by us are covered for 5 years against manufacturing defects, in line with the manufacturer's own terms.
- Finishing & workmanship — 1 year
- Paint, polish, false ceiling, tiling and installation workmanship are covered for 1 year. We attend to snags at no charge within this period.
- Not covered
- Warranty does not cover water damage from external leakage or seepage, damage from misuse or unauthorised modification, natural variation in wood and stone, or normal wear on soft furnishings and consumables.
- How to claim
- Email info@wedecor4u.com or call +91 9660778738 with your project reference and photographs. We respond within 2 working days and schedule a site visit within 7.
Contact us about these policies
WEDECOR4U Pvt Ltd, New Delhi, Delhi NCR, India.
Email info@wedecor4u.com or call +91 9660778738. We respond to data and policy requests within 30 days.
Questions before you commit?
Ask us anything about scope, pricing or warranty. We'd rather over-explain now than surprise you later.